Ticket Information

exchange policy


SINGLE TICKET BUYERS
Tickets may be exchanged at any time prior to your scheduled performance for any other performance of the same show for a $6 per ticket exchange fee plus the price difference when switching into a performance of higher value.

We encourage you to make Ticket Exchanges at least 24 hours prior to your scheduled performance. After your scheduled performance has passed, you will not be allowed to exchange into another performance.

SEASON TICKET HOLDERS
Tickets may be exchanged at any time prior to your scheduled performance for any other performance of the same show and price level at no extra cost. If you are switching into a higher-priced performance, you may be required to pay the difference. Season ticket holders receive one voucher for a free upgrade with each seated subscription to waive this price difference.

Signature Six Seated Season Ticket Holders also have the Trade-A-Play option, which allows one ticket exchange into any other Signature six, regular-season productions without any exchange fees or restrictions.

We encourage you to make Ticket Exchanges at least 24 hours prior to your scheduled performance. If you should forget to exchange your tickets until after the performance date has passed, you will be required to pay a $15 late exchange fee in addition to any price difference.

If you know you will not be able to make your performance, but do not know when you can reschedule, please call the Ticket Office to release your seats and you may call back at a later date to choose another performance without incurring the late exchange fee.


TICKET OFFICE HOURS

The IRT Ticket Office is open Monday through Friday from 11am until 6pm. On performance days, the Ticket Office will remain open until one half hour after curtain.  When performances fall on Saturday and Sunday, the Ticket Office opens two hours before our first performance and will remain open until a half hour after curtain of the final performance.