Ticket Information

Please note, the following policies apply to in-person performances. If you have a concern about accessing a virtual performance, please contact the Ticket Office.
 

exchange policy


Signature Six Season Ticket Holders may exchange tickets at any time before scheduled performance for any other performance of the same show with no exchange fee. If exchanging into a performance of higher value, you may be required to pay the difference in price. Signature Six Season Ticket Holders also have the Trade-A-Play option, which allows one ticket exchange into any other Signature Six production without any exchange fees or restrictions. If you forget to exchange your tickets until after the performance date has passed, you will be required to pay a $15 late exchange fee. If exchanging into a performance of higher value, you may be required to pay the difference in price.

Build Your Own Season Ticket Holders may exchange tickets at any time prior to your scheduled performance for any other performance. If you forget to exchange your tickets until after the performance date has passed, you will be required to pay a $15 late exchange fee.

Virtual Season Ticket Holders have the option to switch their ticket to live production of the same show. If attending a performance of a higher value, you will be required to pay the difference in price. In the event that you need to make a secondary exchange you may do so with no extra fee. If you forget to exchange your tickets until after the performance date has passed, you will be required to pay a $15 late exchange fee. If exchanging into a performance of higher value, you may be required to pay the difference in price.

Single tickets may be exchanged at any time prior to your scheduled performance for any other performance of the same show for a $6.00 per ticket exchange fee plus the price difference when switching into a performance of higher value.

We encourage you to make ticket exchanges at least 24 hours prior to your scheduled performance so we have time to fill returned seats. 

The IRT understands your concerns and will work with you in the event that something prohibits you from coming to the Theatre. If you know you will not be able to make your performance, but do not know when you can reschedule, please call the Ticket Office at 317.635.5252 to release your seats and you may call back at a later date to choose another performance without incurring the late exchange fee.