Ticket Information

exchange policy


Signature Six Season Ticket Holders may exchange tickets at any time before scheduled performance for any other performance of the same show with no exchange fee. If exchanging into a performance of higher value, you may be required to pay the difference in price. Signature Six Season Ticket Holders also have the Trade-A-Play option, which allows one ticket exchange into any other Signature Six production without any exchange fees or restrictions. If you forget to exchange your tickets until after the performance date has passed, you will be required to pay a $15 late exchange fee. If exchanging into a performance of higher value, you may be required to pay the difference in price.

Build Your Own Season Ticket Holders may exchange tickets at any time prior to your scheduled performance for any other performance by paying an additional $3.00 per ticket exchange fee. If you forget to exchange your tickets until after the performance date has passed, you will be required to pay a $15 late exchange fee. If exchanging into a performance of higher value, you may be required to pay the difference in price.

Single tickets may be exchanged at any time prior to your scheduled performance for any other performance of the same show for a $6.00 per ticket exchange fee plus the price difference when switching into a performance of higher value.

We encourage you to make ticket exchanges at least 24 hours prior to your scheduled performance so we have time to fill returned seats. 

If you know you will not be able to make your performance, but do not know when you can reschedule, please call the Ticket Office to release your seats and you may call back at a later date to choose another performance without incurring the late exchange fee.


TICKET OFFICE HOURS

The IRT Ticket Office is open Monday through Friday from 11 AM until 6 PM. On performance days, the Ticket Office will remain open until 30 minutes after the performance begins. When performances fall on Saturday and Sunday, the Ticket Office opens two hours before our first performance and will remain open until 30 minutes after the final performance begins.