All IRT patrons attending public performances must continue to show a photo ID and proof of COVID-19 vaccination or a negative COVID-19 PCR test (administered no more than 72 hours prior to the performance), in addition to wearing a mask. This is consistent with the commitments we have made with our artists, staff, and audiences to ensure their safety. 
 
For Steel Magnolias, we will allow concessions in the Theatre, and the balcony seating area will now be a mask-optional area. Please see our full Health & Safety information and policies on our FAQs page.

FAQs: Season, Safety, & Streaming

IRT’s 2021-2022 FAQs will be constantly evolving as we have more information to share! Check here for updates throughout the season. And, sign up for our e-news to be in the loop on developing plans. 

If you don’t see an answer for a question you have:

The Ticket Office is open Monday – Friday from 10:30 am – 5:30 pm. The Ticket Office can be reached by phone at 317.635.5252 or by email at ticketoffice@irtlive.com

On performance days, the Ticket Office will remain open until 30 minutes after the performance begins. When performances fall on Saturday and Sunday, the Ticket Office opens two hours before our first performance and will remain open until 30 minutes after the final performance begins.

During production streaming dates, the Ticket Office will respond to critical issues via our email, ticketoffice@irtlive.com, outside of these hours.


Overview of Season


Join IRTLIVE: Back in the Spotlight! The upcoming six-play hybrid season will open in October 2021 and run through June 2022. In an effort to continue to provide accessibility and comfort opportunities to audience members, the IRT will once again partner with WFYI to film the productions and provide streaming options for each production, while also following existing safety guidelines for in-person performances.
 

What titles are you producing this season?

A list of our titles can be found here.
 

What is the schedule of productions?

October 2021 through June 2022 for both in-person and virtual performances. 
 

WHERE CAN I FIND INFORMATION ON STUDENT MATINEEs?

Information regarding student matinee offerings and policies for the season can be found here

 

HEALTH & SAFETY Guidelines


All IRT patrons attending public performances must show a photo ID and proof of COVID-19 vaccination or a negative COVID-19 PCR test (administered no more than 72 hours prior to the performance), in addition to wearing a mask. 

For Steel Magnolias only, we will allow concessions in the Theatre, and the balcony seating area will now be a mask-optional area. We will still require masks in the main level of Theatre seating, as well as anytime patrons are in the public Theatre spaces. We ask that all patrons on the main level still use their masks when not actively eating or drinking. We are changing our balcony seating area to be mask-optional since this area is farther away from the stage.

These policies are consistent with the commitments we have made with our artists, staff, and audiences to ensure their safety. We are not adjusting our policies for the Upperstage Theatre because of the proximity of the stage and actors to the audience. The vaccine requirement will also apply to IRT artists, staff, and volunteer ushers.

 

Stay Tuned for Updates 
Our priority is patron and staff safety. It’s our goal to bring back all the experiences and events at the IRT that you’ve come to love. We will share Theatre safety updates by email and through our website as the season continues. If there’s one thing that we’ve learned this year, it’s that we must stay flexible! 


What does this mean for you, our patrons?
Vaccination at the IRT means being fully vaccinated and that either 14 days have passed since receiving the second dose of FDA or WHO authorized double-dose, or that 14 days have passed since receiving the sole dose of FDA or WHO authorized single-dose vaccines. Booster vaccinations are absolutely encouraged. 

Patrons who must show proof of a recent negative COVID-19 PCR test must have the test administered no more than 72 hours prior to the performance. Rapid or Antigen tests are not accepted as a proof for entry. Register for testing at a community test site.


Proof of vaccination and negative COVID-19 PCR tests can be provided upon arrival to the Theatre in one of three ways:

  • The Bindle app through your smartphone
  • Physical vaccination card, official government certificate of vaccination, or negative COVID-19 PCR test paperwork and a photo ID
    • Indiana resident? Click here to access a certificate of vaccination.
  • Photo of your vaccination card or negative COVID-19 PCR test through your smartphone and a photo ID (Guests younger than 18 may use a government-issued photo ID or school photo ID.)


Due to content and length, OneAmerica Mainstage and Upperstage productions are not suitable for children under 4 years of age, and it is the IRT’s policy that children under 4 are not permitted in these Theatres.

 

Upperstage Theatre Check-In Process
The Paper Dreams of Harry Chin is in our Upperstage Theatre. For these performances you can now enter through the East Lobby doors (the doors closest to Illinois Street) for easiest access to the elevators. If you have tickets, look for our staff in the East Lobby for check-in with your physical or digital ticket, as well as your photo ID and necessary COVID-19 vaccination card or negative COVID-19 PCR test. If you need to pick up your tickets at Will Call, proceed to the Ticket Office and then the East Lobby to go through the check-in process before heading to the fourth floor. Please provide yourself extra time to use the elevators, as we share them with the Indiana Roof Ballroom and some performance times may see an increased demand.

 

Mainstage Theatre Check-In Process
Steel Magnolias is in our Mainstage Theatre. For these performances you will enter through the West Lobby doors (the doors closest to Capitol Avenue). If you have tickets, proceed to the Grand Lobby for check-in with your physical or digital ticket, as well as your photo ID and necessary COVID-19 vaccination card or negative COVID-19 PCR test. If you need to pick up your tickets at Will Call, proceed to the Ticket Office and then the Grand Lobby to go through the check-in process.

 

The Show Must Go On (As Must The Mask)!
Bring your own mask (or use one of ours). In addition to our vaccination and negative COVID-19 PCR testing policies, masks are required inside the building for both patrons and staff. 

Masks are required at all times in the Ticket Office, lobby, restrooms, and in the Theatre during performances. For Steel Magnolias only, the balcony seating area will now be a mask-optional area. Masks must correctly cover the nose and mouth, and fit snugly against the sides. Masks should not have exhalation valves or slits.

  • Neck gaiters and bandanas are not acceptable.
  • Face shields and/or goggles with a mask are acceptable, but are not acceptable on their own.


To Drink or not to Drink?
Absolutely drink and eat. There will be a full bar, and treats from The Best Chocolate in Town and Taylor’s Bakery will be available for purchase.

For The Paper Dreams of Harry Chin in the Upperstage Theatre, masks should stay on while in the theatre and only come off when enjoying concessions in the lobby.

For Steel Magnolias only, we will allow concessions in the Theatre and the balcony seating area will now be a mask-optional area.

We will still require masks in the main level of Theatre seating, as well as anytime patrons are in the public Theatre spaces. We ask that all patrons on the main level still use their masks when not actively eating or drinking. We are changing our balcony seating area to be mask-optional since this area is farther away from the stage.

 

Here’s what IRT is doing to ensure a season of live performances:

  • Fully vaccinated IRT artists, staff, and volunteer ushers
  • All staff are required to wear masks
  • We have added bi-polar ionization to our ventilation system, which reduces the transmission of airborne viruses, as well as significantly upgraded the filters used throughout our HVAC system to MERV-13 filters, which are changed every two months.
  • Hand sanitizer and wipes will be at all entrances, restrooms, and throughout the lobby
  • Cleaning restrooms and high touch surfaces before, during, and after every performance
  • Only filling theatres to 75% capacity
  • Have security present at all of the performances


Here’s what we are asking patrons to do to support our season of live performances:

  • Provide a photo ID and proof of COVID-19 vaccination or negative COVID-19 PCR test
  • We ask that ALL patrons (regardless of vaccination status) wear a mask at ALL times–other than when actively eating or drinking and unless in the balcony area for Steel Magnolias.
  • If you are feeling under the weather, please stay home
  • Please continue regular handwashing and hand sanitizing


COVID-19 Ticket Policy
Our goal is to provide a safe and inclusive theatre space for all to enjoy live theatre. We are here to assist if at any point you need to reschedule your performance, switch into a virtual performance, cancel a performance, put your funds on a gift certificate, or request a refund. Please call or email our Ticket Office at 317.635.5252 or ticketoffice@irtlive.com.


Questions?
Let us know if you have questions now or once our season starts. Call or email our Ticket Office at 317.635.5252 or ticketoffice@irtlive.com.

 

TICKETING AND CHECK-IN FAQS


Will we be mailed tickets?
Season tickets will be mailed. We are prioritizing digital tickets this season, and single tickets will be digital. Printed tickets will be available upon request. If you are having difficulty with our digital tickets, please contact the Ticket Office for assistance.


How will I secure my tickets with the Access Pass? Will they be allowed to purchase in-person tickets?
Patrons can purchase a ticket with their Access Pass by calling the Ticket Office or by visiting the Ticket Office.


Will we be able to exchange our tickets?
We encourage you to make ticket exchanges at least 24 hours prior to your scheduled performance. Please visit our IRT policies page for more information.


Will there be printed programs?
Digital and printed programs will be available for each production.


Have other questions about your visit?
Click here to learn more about our policies, find nearby restaurants and hotels, and more.

 

GENERAL INFORMATION FAQS


Is the IRT Gift Shop open?
The Gift Shop will not be open at the start of the season.


Will valet parking be available?
IRT is pleased to welcome Goldstar Management, LLC as our new valet provider. Valet prices start at $20. Join us in welcoming the Goldstar team and their valet service. For other helpful tips on parking and transportation, we recommend this information from Visit Indy and Downtown Indy


Will there be coat check?
Coat check will be available.


What accessibility devices will be available?
Disposable headsets will be offered for audio description, but patrons are encouraged to bring their own.


What about special events?
There will be limited special events this season.

 

streaming FAQS


New to streaming?
Click here to view our step-by-step instructions for streaming on irtlivevirtual.com.


Do you have virtual package options?
Virtual Packages are no longer available for purchase.
 

What benefits are included with a virtual package?
Benefits include savings against virtual single ticket prices, pre- and post-show chats, free exchanges, and personalized e-news.


Will you have an INclusion Series package this year?
If you purchase a package you can select productions that are part of our INclusion Series. This season, the series includes The Reclamation of Madison Hemings and The Paper Dreams of Harry Chin.


Will we be mailed tickets?
All tickets will be electronic.


How and when will I receive my instructions for accessing the productions on demand?
Instructions will be sent by email as soon as the production is ready to stream.


How long do I have to watch my virtual performance?
Once you start the video, you have until the show closes to watch the performance.


What if I travel during the winter?
With our virtual offerings this season, you will still be able to enjoy our productions from the comfort of your home, wherever you are!


What accessibility options will be available with virtual viewing?
We offer closed captioning for all productions.