FAQs: Season, Safety, & Streaming
IRT’s 2021-2022 FAQs will be constantly evolving as we have more information to share! Check here for updates throughout the season. And, sign up for our e-news to be in the loop on developing plans.
If you don’t see an answer for a question you have:
The Ticket Office is open Monday – Friday from 10:30 am – 5:30 pm. The Ticket Office can be reached by phone at 317.635.5252 or by email at firstname.lastname@example.org.
On performance days, the Ticket Office will remain open until 30 minutes after the performance begins. When performances fall on Saturday and Sunday, the Ticket Office opens two hours before our first performance and will remain open until 30 minutes after the final performance begins.
During production streaming dates, the Ticket Office will respond to critical issues via our email, email@example.com, outside of these hours.
Overview of Season
Join IRTLIVE: Back in the Spotlight! The upcoming six-play hybrid season will open in October 2021 and run through June 2022. In an effort to continue to provide accessibility and comfort opportunities to audience members, the IRT will once again partner with WFYI to film the productions and provide streaming options for each production, while also following existing safety guidelines for in-person performances.
What titles are you producing this season?
A list of our titles can be found here.
What is the schedule of productions?
October 2021 through June 2022 for both in-person and virtual performances.
WHERE CAN I FIND INFORMATION ON STUDENT MATINEEs?
Information regarding student matinee offerings and policies for the season can be found here.
HEALTH & SAFETY Guidelines
As we prepare to welcome patrons back into the Theatre, our commitment to our artistry, our mission of producing live theatre, and your safety remain at the forefront of our planning. Simply stated, our primary goal is to safely produce in front of live audiences. To that end, and with regard to CDC guidelines and Marion County Health Department updates, we will continue to share our updated health and safety guidelines for the season both here on our website, through email communications, and on social media. Our goal is that these are temporary measures, and we will evolve our policies as CDC guidelines change. Your support means the world to us and ensures that we are able to produce LIVE theatre this season!
It is with intense study of the current COVID-19 climate and CDC guidelines, in consultation with members of our Board and medical experts, and with the utmost respect for all of our patrons, staff, and actors, that the IRT will be instituting the following vaccination and mask policies for our 2021-2022 Season.
Starting October 6, and in addition to the recently announced IRT mask mandate, all IRT patrons attending public performances must show a photo ID and proof of COVID-19 vaccination or a negative COVID-19 PCR test (administered no more than 72 hours prior to the performance). This vaccine requirement will also apply to IRT artists, staff, and volunteer ushers.
What does this mean for you, our patrons?
Vaccination at the IRT means being fully vaccinated and that either 14 days have passed since receiving the second dose of FDA or WHO authorized double-dose, or that 14 days have passed since receiving the sole dose of FDA or WHO authorized single-dose vaccines.
Patrons who must show proof of a recent negative COVID-19 PCR test must have the test administered no more than 72 hours prior to the performance. Rapid or Antigen tests are not accepted as a proof for entry. Register for testing at a community test site.
Proof of vaccination and negative COVID-19 PCR tests can be provided upon arrival to the Theatre in one of three ways:
- The Bindle app through your smartphone
- Physical vaccination card, official government certificate of vaccination, or negative COVID-19 PCR test paperwork and a photo ID
- Indiana resident? Click here to access a certificate of vaccination.
- Photo of your vaccination card or negative COVID-19 PCR test through your smartphone and a photo ID (Guests younger than 18 may use a government-issued photo ID or school photo ID.)
Children ages 4 -11 will require a negative COVID-19 PCR test and must be accompanied by an adult who is in compliance with the vaccination or negative COVID-19 PCR test policy. Due to content and length, OneAmerica Mainstage and Upperstage productions are not suitable for children under 4 years of age, and it is the IRT’s policy that children under 4 are not permitted in these Theatres.
The only exception to this policy is for A Christmas Carol. In an effort to welcome families and offer greater accessibility for all to share in the joy of live theatre and our holiday tradition, unvaccinated children between the ages of 4 -11 who attend A Christmas Carol with vaccinated adults will only be required to wear a mask and are not required to have the PCR test.
We will also have two performances of A Christmas Carol solely for patrons who are fully vaccinated. There are no exceptions for these performances and all patrons, regardless of age, must be fully vaccinated.
Vaccination-only A Christmas Carol performances: Sunday, December 12 at 6 pm and Tuesday, December 21 at 7:30 pm.
The Show Must Go On (As Must The Mask)!
Bring your own mask (or use one of ours). In addition to our vaccination and negative COVID-19 PCR testing policies, masks are required inside the building for both patrons and staff.
Masks are required at all times in the Ticket Office, lobby, restrooms, and in the Theatre during performances. Masks must correctly cover the nose and mouth, and fit snugly against the sides. Masks should not have exhalation valves or slits.
- Neck gaiters and bandanas are not acceptable.
- Face shields and/or goggles with a mask are acceptable, but are not acceptable on their own.
To Drink or not to Drink?
Absolutely drink and eat. We just ask that concessions be kept outside of the performance spaces. Masks should stay on while in the theatres and only come off when enjoying concessions in the lobbies. There will be a full bar, and treats from The Best Chocolate in Town will be available for purchase.
Here’s what IRT is doing to ensure a season of live performances:
- Fully vaccinated IRT artists, staff, and volunteer ushers
- All staff are required to wear masks
- We have added bi-polar ionization to our ventilation system, which reduces the transmission of airborne viruses, as well as significantly upgraded the filters used throughout our HVAC system to MERV-13 filters, which are changed every two months.
- Hand sanitizer and wipes will be at all entrances, restrooms, and throughout the lobby
- Cleaning restrooms and high touch surfaces before, during, and after every performance
- Only filling theatres to 75% capacity
- Have security present at all of the performances
Here’s what we are asking patrons to do to support our season of live performances:
- Provide a photo ID and proof of COVID-19 vaccination or negative COVID-19 PCR test
- Per the CDC guidelines regarding the Delta variant, we ask that ALL patrons (regardless of vaccination status) wear a mask at ALL times–other than when actively eating or drinking.
- If you are feeling under the weather, please stay home
- Please continue regular handwashing and hand sanitizing
Stay Tuned for Updates
Our priority is patron and staff safety. It’s our goal to bring back all the experiences and events at the IRT that you’ve come to love, and right now we’re making these adjustments to ensure a healthy in-person season for all. We will share Theatre safety updates by email and through our website as the season continues. If there’s one thing that we’ve learned this year, it’s that we must stay flexible!
COVID-19 Ticket Policy
Our goal is to provide a safe and inclusive theatre space for all to enjoy live theatre. We are here to assist if at any point you need to reschedule your performance, switch into a virtual performance, cancel a performance, put your funds on a gift certificate, or request a refund. Please call or email our Ticket Office at 317.635.5252 or firstname.lastname@example.org.
Let us know if you have questions now or once our season starts. Call or email our Ticket Office at 317.635.5252 or email@example.com.
TICKETING AND CHECK-IN FAQS
Will we be mailed tickets?
Season tickets will be mailed. We are prioritizing digital tickets this season, and single tickets will be digital. Printed tickets will be available upon request. If you are having difficulty with our digital tickets, please contact the Ticket Office for assistance.
How will I secure my tickets with the Access Pass? Will they be allowed to purchase in-person tickets?
Patrons can purchase a ticket with their Access Pass by calling the Ticket Office or by visiting the Ticket Office.
Will we be able to exchange our tickets?
We encourage you to make ticket exchanges at least 24 hours prior to your scheduled performance. Please visit our IRT policies page for more information.
Where do I enter the Theatre?
Enter through the West Lobby doors (the doors closest to Capitol Avenue...simply follow the signage and red carpet to make your way into the IRT!). Please arrive at least 30 minutes before your performance.
If you have tickets, proceed to the Grand Lobby for check-in with your physical or digital ticket as well as your photo ID and necessary COVID-19 vaccination card or negative COVID-19 PCR test. If you need tickets, proceed to the Ticket Office and then the Grand Lobby to go through the check-in process.
Will there be printed programs?
Digital and printed programs will be available for each production.
Have other questions about your visit?
Click here to learn more about our policies, find nearby restaurants and hotels, and more.
GENERAL INFORMATION FAQS
Is the IRT Gift Shop open?
The Gift Shop will not be open at the start of the season.
Will valet parking be available?
IRT is pleased to welcome Goldstar Management, LLC as our new valet provider. Valet prices start at $15. Join us in welcoming the Goldstar team and their valet service. For other helpful tips on parking and transportation, we recommend this information from Visit Indy and Downtown Indy.
Will there be coat check?
Coat check will be available for A Christmas Carol.
What accessibility devices will be available?
Disposable headsets will be offered for audio description, but patrons are encouraged to bring their own.
Will there be Sensory Friendly performances?
There will be a Sensory Friendly performance for A Christmas Carol on December 26, 2021.
What about special events?
There will be limited special events this season.
Do you have virtual package options?
Virtual Packages come in 3-Play or 4-Play options, so you can choose what shows you would like to stream. You can purchase a virtual package here.
What benefits are included with a virtual package?
Benefits include savings against virtual single ticket prices, pre- and post-show chats, free exchanges, and personalized e-news.
Will you have an INclusion Series package this year?
If you purchase a Virtual Package you can select productions that are part of our INclusion Series. This season, the series includes The Reclamation of Madison Hemings and The Paper Dreams of Harry Chin.
Will we be mailed tickets?
All tickets will be electronic.
How and when will I receive my instructions for accessing the productions on demand?
Instructions will be sent by email as soon as the production is ready to stream.
How long do I have to watch my virtual performance?
Once you start the video, you have until the show closes to watch the performance.
What if I travel during the winter?
With our virtual offerings this season, you will still be able to enjoy our productions from the comfort of your home, wherever you are!
What accessibility options will be available with virtual viewing?
We offer closed captioning for all productions.