IRT Policies

TICKET POLICIES
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Signature Six Season Ticket Holders may exchange tickets at any time prior to your scheduled performance for any other performance of the same show at no extra cost. If you are switching into a performance of higher value, you may be required to pay the difference in price. Signature Six Season Ticket Holders also have the Trade-A-Play option, which allows one ticket exchange into any other Signature Six production without any exchange fees or restrictions.

Build Your Own Season Ticket Holders may exchange tickets at any time prior to your scheduled performance for any other performance by paying an additional $2.50 per ticket exchange fee.

Single tickets may be exchanged at any time prior to your scheduled performance for any other performance of the same show for a $6 per ticket exchange fee plus the price difference when switching into a performance of higher value.

We encourage you to make ticket exchanges at least 24 hours prior to your scheduled performance so we have time to fill returned seats. 

If you forget to exchange your tickets until after the performance date has passed, you will be required to pay a $15 late exchange fee.

If you know you will not be able to make your performance, but do not know when you can reschedule, please call the Ticket Office to release your seats and you may call back at a later date to choose another performance without incurring the late exchange fee.

TICKET OFFICE HOURS

The IRT Ticket Office is open Monday through Friday from 11 AM through 6 PM.  On performance days, the ticket office will remain open until one half hour after curtain.  When performances fall on Saturday or Sunday, the ticket office opens two hours before our first performance and will remain open until a half hour after curtain of the final performance.

THEATRE POLICIES
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To ensure the safety, security and experience of Indiana Repertory Theatre patrons and performers, we ask that you please take a moment to review our policies:

Cell Phones and Electronic Devices are welcome at the IRT, but not during performances. We love it when patrons share their experience on social media using @IRTLIVE or #IRTLIVE. We encourage the use of electronic devices before and after each performance as well as during intermission. Prior to the start of the performance, photography of the stage set without actors and with proper credit is permitted. Before the play begins, we ask that all cell phones and electronic devices be turned off or set to silent as this minimizes distractions to the actors and other patrons. And, as a reminder, due to union agreements, photography and audio recording are not permitted during the performance. The videotaping of productions is a violation of United States Copyright Law and an actionable Federal Offense.

Late Seating is at the discretion of House Management and may not be possible for some performances. If you arrive late, house staff will seat you at the earliest appropriate time during the performance. Out of respect for the performers on stage and the other audience members, you will be asked to watch the performance from the lobby monitor until the next possible seating break. In some cases, you may not take your ticketed seat until after intermission, as seating latecomers strategically involves using the back or side sections. Please plan accordingly. If you need to leave during the performance, please be mindful of the other audience members. When you return, you will be asked to wait until house staff can seat you during the next appropriate break.

Lost and Found items are securely kept with House Management. Items will be held for a month after the production closes. Personal items such as wallets, ID cards, credit cards, and keys will immediately be turned in to the Administrative Assistant, Seema Juneja, who can be reached at 317.916.4812 or sjuneja@irtlive.com.

For access to lost and found items during evenings and weekends, please contact Director of Marketing & Sales, Danielle M. Dove, at ddove@irtlive.com.

Children at the IRT
The IRT welcomes people of all ages and offers programs specifically designed for various age groups.

For children ages 8 and under, we offer Exploring Stages. Exploring Stages is specifically designed for children aged 3 to 8 and includes pre- and post-show activities led by IRT artists to engage young minds and allow families to experience live theatre together. Children 2 and under are permitted in the theatre, however Exploring Stages tickets are required for children ages 3 and over.

The OneAmerica Mainstage and Upperstage productions are created for patrons 8 and older. Due to content and length, these productions are not suitable for children under 8 years of age. We encourage patrons to consider the age recommendations we make for each show when considering who to bring. For the comfort and enjoyment of the audience, IRT staff will, at their discretion, ask a patron to remove their child from the theatre if the child is creating a disturbance. Every person attending OneAmerica Mainstage and Upperstage productions must be ticketed, regardless of age.

Weapons Policy on IRT Premises 
All guns, weapons or knives of any type, concealed or unconcealed, are prohibited on IRT premises. Anyone who fails to comply with this policy will not be allowed on the property, or will be asked to immediately leave the premises.

PRIVACY POLICY
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This Privacy Policy governs the manner in which Indiana Repertory Theatre (“IRT”) collects, uses, maintains and discloses information collected from users (each, a "User") of the www.irtlive.com website ("Site") or when you purchase tickets or gift certificates from the IRT.

PERSONAL IDENTIFICATION INFORMATION

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, call our Ticket Office, place an order, make a purchase or donation, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, an appropriate, name, email address, mailing address, phone number, and credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

NON-PERSONAL IDENTIFICATION INFORMATION

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider utilized and other similar information.

WEB BROWSER COOKIES

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

HOW WE USE COLLECTED INFORMATION

The IRT may collect and use Users personal information for the following purposes:

  • To improve customer service
  • Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experience
  • We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
  • We may use feedback you provide to improve our products and services.
  • To process payments
  • We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To send periodic emails
  • We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. 
  • If user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

HOW WE PROTECT YOUR INFORMATION

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

SHARING YOUR PERSONAL INFORMATION

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as telemarketing, analyzing data and sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

THIRD PARTY WEBSITES

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

CHANGES TO THIS PRIVACY POLICY

IRT has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

YOUR ACCEPTANCE OF THESE TERMS

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

CONTACT US

If you have any questions regarding our polies, the practices of this site or your dealings with this site, please contact us at:

Indiana Repertory Theatre
140 W. Washington St.
Indianapolis, IN  46204
317-635-5277 (telephone)   317-236-0767 (fax)
Ticket Office  317-635-5252 or ticketoffice@irtlive.com