Please note, the ticket and theatre policies apply to in-person performances. If you have a concern about accessing a virtual performance, please contact the Ticket Office.
Signature Six Season Ticket Holders may exchange tickets at any time before scheduled performance for any other performance of the same show with no exchange fee. If exchanging into a performance of higher value, you may be required to pay the difference in price. Signature Six Season Ticket Holders also have the Trade-A-Play option, which allows one ticket exchange into any other Signature Six production without any exchange fees or restrictions. If you forget to exchange your tickets until after the performance date has passed, you will be required to pay a $15 late exchange fee. If exchanging into a performance of higher value, you may be required to pay the difference in price.
Build Your Own Season Ticket Holders may exchange tickets at any time prior to your scheduled performance for any other performance. If you forget to exchange your tickets until after the performance date has passed, you will be required to pay a $15 late exchange fee.
Virtual Season Ticket Holders have the option to switch their ticket to live production of the same show. If attending a performance of a higher value, you will be required to pay the difference in price. In the event that you need to make a secondary exchange you may do so with no extra fee. If you forget to exchange your tickets until after the performance date has passed, you will be required to pay a $15 late exchange fee. If exchanging into a performance of higher value, you may be required to pay the difference in price.
Single tickets may be exchanged at any time prior to your scheduled performance for any other performance of the same show for a $6.00 per ticket exchange fee plus the price difference when switching into a performance of higher value.
We encourage you to make ticket exchanges at least 24 hours prior to your scheduled performance so we have time to fill returned seats.
The IRT understands your concerns and will work with you in the event that something prohibits you from coming to the Theatre. If you know you will not be able to make your performance, but do not know when you can reschedule, please call the Ticket Office at 317.635.5252 to release your seats and you may call back at a later date to choose another performance without incurring the late exchange fee.
To ensure the safety, security and experience of Indiana Repertory Theatre patrons and performers, we ask that you please take a moment to review our policies:
Conduct & Liability: The Indiana Repertory Theatre reserves the right to refuse admission to, or remove from the building, any person who fails to comply with IRT policies, including those whose conduct is disorderly, is disrespectful, or interferes with other patrons’ ability to enjoy the performance. By using their ticket for admission, patrons expressly assume all risks associated with attending the event, acknowledge and agree that they may be photographed in public areas of the IRT, and release the IRT and its agents from any liability resulting from the use of such photographs.
Cell Phones and Electronic Devices are welcome at the IRT, but not during performances. We love it when patrons share their experience on social media using @IRTLIVE or #IRTLIVE. We encourage the use of electronic devices before and after each performance as well as during intermission. Prior to the start of the performance, photography of the stage set without actors and with proper credit is permitted. Before the play begins, we ask that all cell phones and electronic devices be turned off or set to silent as this minimizes distractions to the actors and other patrons. And, as a reminder, due to union agreements, photography, video, and audio recording are not permitted during the performance. The videotaping of productions is a violation of United States Copyright Law and an actionable Federal Offense.
Late Seating is at the discretion of House Management and may not be possible for some performances. If you arrive late, house staff will seat you at the earliest appropriate time during the performance. Out of respect for the performers on stage and the other audience members, you will be asked to watch the performance from the lobby monitor until the next possible seating break. In some cases, you may not take your ticketed seat until after intermission, as seating latecomers strategically involves using the back or side sections. Please plan accordingly. If you need to leave during the performance, please be mindful of the other audience members. When you return, you will be asked to wait until house staff can seat you during the next appropriate break.
Lost and Found items are securely kept with House Management. Items will be held for a month after the production closes. Personal items such as wallets, ID cards, credit cards, and keys will immediately be turned in to the Administrative Assistant, Seema Juneja, who can be reached at 317.916.4812 or firstname.lastname@example.org.
For access to lost and found items during evenings and weekends, please contact Director of Marketing & Sales, Danielle M. Dove, at email@example.com.
Children at the IRT
Due to content and length, OneAmerica Mainstage and Upperstage productions are not suitable for children under 4 years of age and it is the IRT’s policy that children under 4 are not permitted in these Theatres. We encourage patrons to consider the age recommendations we make for each show when considering what ages to bring. For the comfort and enjoyment of the audience, IRT staff will, at their discretion, ask a patron to remove their child from the Theatre if the child is creating a disturbance. Every person attending OneAmerica Mainstage and Upperstage productions must be ticketed, regardless of age.
Exploring Stages is specifically designed for children aged 3 to 8 and includes pre- and post-show activities led by IRT artists to engage young minds and allow families to experience live theatre together. Children 2 and under are permitted in the Theatre, however Exploring Stages tickets are required for children ages 3 and over.
Weapons Policy on IRT Premises
All guns, weapons or knives of any type, concealed or unconcealed, are prohibited on IRT premises. Anyone who fails to comply with this policy will not be allowed on the property, or will be asked to immediately leave the premises.
PERSONAL IDENTIFICATION INFORMATION
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, call our Ticket Office, place an order, make a purchase or donation, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for an appropriate, name, email address, mailing address, phone number, and credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
NON-PERSONAL IDENTIFICATION INFORMATION
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider utilized and other similar information.
WEB BROWSER COOKIES
HOW WE USE COLLECTED INFORMATION
The IRT may collect and use Users personal information for the following purposes:
- To improve customer service
- Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience
- We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
- We may use feedback you provide to improve our products and services.
- To process payments
- We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send periodic emails
- We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.
- If user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
HOW WE PROTECT YOUR INFORMATION
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
SHARING YOUR PERSONAL INFORMATION
We do not sell or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as analyzing data and sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
THIRD PARTY WEBSITES
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
YOUR ACCEPTANCE OF THESE TERMS
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.